What
kinds of pets do you care for?
How many times do you see them each
day?
How long do you stay at each visit?
How much do you charge?
Do I pay before or after my return?
What forms of payment do you
accept?
May I give my Pooch Sitter a gratuity?
Are you available for other times
other than when I go on vacation?
What happens if I have to cancel
my trip?
Will you return my key and how
soon?
If my pet becomes ill will you
take them to your vet or mine?
Are you insured and bonded?
What if my property or pet is damaged
while I am gone?
Once I’ve used your pet sitting
service and have filled out all the paperwork can I
just email you or call you to arrange future visits?
When should I call you on my return?
What if my plans change and my
return is delayed by a day or two?
What kinds of pets do
you care for?
We care for most animals (dogs, cats, birds, small caged
animals, fish), as long as they do not pose a danger
to our Pet Sitters. We do not care for any animals with
a history of biting, fighting or attacking other animals
or people.
How many times do you
see them each day?
This will be determined based on our agreement. We recommend
at least once a day for healthy indoor cats (with litter
box); birds; small caged animals. For dogs with outdoor
access, we recommend a minimum of twice a day and if
no outdoor access a minimum of 3 times a day
How long do you stay
at each visit?
Depending on which service you choose. Anywhere from
10 minutes for our Express service to 30 minutes for
our standard service
How much do you charge?
Our fee schedule is available for your review. We will customize a quote
for your unique needs.
Do I pay before or after
my return?
- New or Vacation Clients
50% of estimated bill is due prior to your departure.
Remaining balance of bill to be paid at first pet
sit.
- Established Clients
Established Clients with daily or routine schedules will be given a billing option based on payment history.
- Other Clients
Clients with history of late payment will be required to pay in advance “before service dates are secured.”
What forms of payment
do you accept?
We accept cash, check, or credit card payment through PayPal.
Returned checks are subject to a $25 service fee.
May I give my Pooch
Sitter a gratuity?
Absolutely. You may give gratuities directly to your
Pooch Sitter, or if you prefer you may pay it to the
company. 100% of gratuities go directly to the designated
Pet Staffer.
Are you available for
other times other than when I go on vacation?
Absolutely! Our services are great for those who work
long hours, have long commutes; have in-door dogs that
need potty breaks; have older pets with special needs;
or need our services when traveling on business.
What
happens if I have to cancel my trip?
Our cancellation fee is determined on when you cancel.
Please realize you are booking our time and we may therefore
turn away other business to reserve time for you which
we may not be able to recover should you cancel.
- Cancellations with less than 24 hr notice will result
in billing for the full amount of the pet sits cancelled.
- Cancellations between the time you booked your reservation
and up to 48 hrs will result in a cancellation fee
based on 25% of your total booking.
Will you return my
key and how soon?
Yes – once you have returned. There is a $15 key
drop off (this is waived if we keep your key on file
for future pet care needs)
If my pet becomes ill will
you take them to your vet or mine?
In the event that we believe your pet is ill enough
to be seen by a veterinarian, we will attempt contact
with you to let you know the symptoms your pet is experiencing
and let you make that decision. If we can’t reach
you and it’s an emergency, we will take your pet
to the first available veterinarian.
Are
you insured and bonded?
Yes, we currently carry our insurance with Century
Insurance Group; 2400 Corporate Exchange Drive, Columbus,
OH 43231 This insurance is underwritten by an A.M.
Best Rated: A (Excellent) insurance company. Our Pet
insurance covers us if we’re negligent in taking care
of your pets while in our care, custody, or control.
We also have coverage in the event of accidental breakage,
mysterious disappearance, and theft of your property
due to our negligence.
Our bonding
is administred by PSI Insurance Administrator; PO Box
2536; Chapel Hill, NC 27515. All our pet sitters
are covered under a $10,000. bond.
What if my property
or pet is damaged while I am gone?
Pooch Sitter agrees to provide the services stated in
our service agreement in a reliable, caring and trustworthy
manner. Pooch Sitter is only liable for claims arising
from negligence or willful misconduct. Due to the extreme
unpredictability of animals, we cannot accept responsibility
for unusual mishaps (i.e., biting, furniture damage,
etc.). Also, if your pets have access to the outside,
we are not responsible for injury, disappearance, or
fines.
Once I’ve used
your pet sitting service and have filled out all the
paperwork can I just email you or call you to arrange
future visits?
Yes, once we have initially met, we won’t
need to collect contracts, release forms, or vaccination
records again. We’ll have all that on file and
you’ll be able to schedule future services by
calling us or filling out our Appointment form on-line.
We’ll always call to confirm the services you’re
requesting before we finalize future visits.
When should I call
you on my return?
Within 30 minutes of your return. If we don’t
hear from you, we’ll assume you were delayed and
plan to attend the next visit. Incremental visits will
be charged at full rates.
What if my plans change
and my return is delayed by a day or two?
No problem, just call us as soon as you know that your
plans have changed and we’ll accommodate the change.
