When
payment is due:
- New or vacation clients:50% of
estimated bill is due upon booking your pet care services.
Remaining balance of bill will be due upon first day
sits.
-
Established Clients with daily or
routine schedules will be given a billing option based
on payment history.
- Clients with history of late payment will be required to pay in advance "before service
dates are secured"
Estimates:
Estimated Fees will be quoted at consultation or when
confirming a new appointment. Incremental fees for such
services as emergency trips to Vets, Food Pickup, or
accidental clean-up, etc. will be billed with payment
due within 5 days of billing.
Short-Notice
Bookings:
There will be a surcharge 25% of total bookings for
less than a 24 hr notice. Emergencies may be exempt
from this fee (at Pooch Sitter's discretion).
Changes
to Bookings:
There will be a surcharge 25% of total bookings for
any changes to your reserved pet sits.
Cancellation
terms:
Our cancellation fee is determined on when you cancel.
Please realize you
are booking our time and we may therefore turn away
other business to reserve time for you which we may
not be able to recover should you cancel.
- Cancellations
for standard visits with less than 48 hrs
notice will result in 100% of the total bill cancellation charge.
- Cancellations
for standard visits with more than 48 hrs will result in a 25% of the total bill cancellation charge.
- Cancellations
for Overnights or Holidays with less than 8 days notice will result in 100% of the total bill cancellation charge.
- Cancellations for Overnights or Holidays with 8 + days notice will result in a 25% of the total bill cancellation charge.
Early
returns:
Please realize you are booking our time and we will
reserve that time exclusively for you. If you
return early, we may not be able to recover that time
with a new booking, so we offer no refunds or credits
for early returns.
Hours
of standard services:
Visits will be made between the hours of 7:00 am and
7:00 pm. Time of arrivals will be determined for each
pet sitting assignment.
After
Hour Visits:
If you require pet visits outside of our standard hours
of operation, we will make every attempt to accomodate
your pet needs. There is a surcharge fee of $5.00
per visit if the time is between 7:00pm-9:00pm and $10
per visit if the time is between 9:00pm and 10:30pm.
Subject
to availability:
All services are subject to Pet Sitter's availability
and scheduling. We will make best efforts to accommodate
all requests.
Subject
to change:
Pooch Sitter reserves the right to make changes to rates,
fees, and terms & conditions without notice.
Outside
Service Area:
Each of our service areas covers a 5 mile radius.
We will consider areas outside of this radius at a $1.00
per mile surcharge.
Telephone
reservations:
This option is provided for in our service agreement
in lieu of repeating the process of our initial meeting
and requires your key on file. Please call or email us at: Reservations@PoochSitter.com
Reservation
confirmation:
Always directly confirm your reservation with Pooch
Sitter. This ensures that we won't miss your message
and your pets care will continue uninterrupted.
Extended
absence:
In the event you have to be away longer than planned
it is mandatory that we hear from you! We will only
accept extensions of service by direct confirmation.
Your pet's well-being depends on our communication.
Minimum
visits:
All pets must be seen a minimum of once per day (for
cats; birds; small animals) Dogs with no outdoor access
will need a minimum of 2 times a day).
Your
keys:
Keys will be returned within 7 days of the end of your
service, in person or by certified mail. It is recommended
your key remain in your PoochSitter file for convenience
in future use of our service and to enable telephone
reservations, thus avoiding future key pick up/drop
off charges ($15.00).
Checking
in while away:
You may call Pooch Sitter between 8 a.m. and 6 p.m.
PST daily to check on your pet during your absence.
Since we're often out of the office, please leave a
message and your call will be returned promptly.
"Pooch
Sitter, We're Home" calls:
Please remember to call when you have returned home
safely! We ask that you do so within 30 minutes of your
return. Otherwise, we may need to continue visiting
to assure the safety and well-being of your pets. Additional
trips will be added to your bill. Please call at ANY
hour and leave a voice message that you have returned.
Payment
methods:
Checks can be made payable to: Pooch Sitter. If you
prefer to pay via PayPal or other Bill Pay methods, we will provide you our account
information.
Returned
check:
A charge of $35 will be imposed for each check returned
by the client's bank regardless of the reason.
Late
fees:
If payment is not received in full within 5 calendar
days of our invoice date, there will be a $15.00 late
fee per month. If the outstanding amount is $100.00
or over, in addition to the $15.00 late fee, there will
be interest charges on the total outstanding amount
at the rate of 21.0% per annum, or 1.75% monthly.
Collection
proceedings:
In the event it is necessary to initiate collection
proceedings on the account, client will be responsible
for all legal fees and cost of collection.
